Front Desk Agent Job Description

Position Title: Front Desk Agent
Department: Front Desk
Supervisor: Front Desk Manager

Job Summary:
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenues, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Processes guest charge vouchers and credit card vouchers.
Verifies all account postings and balances made during the day by front desk cashiers and agents. Monitors the current status of coupon, discount, and other promotional programs. Is able to function as a front desk agent especially in terms of check-in and checkout procedures.

Duties and Responsibilities:

1. Completes posting of all charges.
2. Receives and records guest payments.
3. Prepares revenue report remembering to include all day rates.
4. Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
5. Prepares revenue report remembering to include all day rates.
6. Assigns rooms in a courteous and efficient manner to all incoming guests.
7. Maintains the daily walk-in reservation count sheet.
8. Pays special attention to the phone and follows the basic rules of courtesy.
9. Records and makes all wake-up calls properly.
10. Provides information to guests in a courteous manner.
11. Must have complete knowledge of all Brand and Company policies and procedures to be followed in emergency situations.
12. Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
13. Completes credit card batch on credit card processor, and compares credit card totals to night audit report.
14. Handles all internal control items as hotel policies and procedures dictate. www.lotusmgmtinc.com | 6030 Hellyer Ave #150, San Jose, CA 95138 | (408)-912-5118

15. Sees that all reports and vouchers required are on the General Manager's desk for review and approval.
16. Fold and washes ALL remaining laundry.
17. Delivers newspapers to EACH individual guest room in house.
18. Ensures that the lobby is clean and presentable to all guests that are departing and arriving. Counts bank before and after shift.
19. Inputs all invoices into accounting software on a daily basis. Inputs in accounting data into the accounting software.
20. Updates Company revenue spreadsheets on a daily basis.
21. Counts bank before and after shift.
22. Conducts call around during shift.
23. Follows all Lotus Management Inc. policies and procedures and adheres to brand standards.

This job description is intended to provide an overview of the requirements of the position.
As such, it is not necessarily all-inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift

Work setting:

• In-person

Work Location: In person